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How to
Claim
You must write to us about a claim, within 30 days of becoming
unemployed or disabled or as soon as reasonably possible.
Write to our claims department at Compass Underwriting
Limited, Minerva House, Spaniel Row, Nottingham, NG1 6EP
or phone our customer service desk on
0115 934 8999 to ask for a claim form.
We will send you the claim form. You will need to fill this in
and return it to us as soon as reasonably possible, giving us
all the information we ask for so we can process your claim.
This should include wage slips, your termination notice and
your P60, or if you are self-employed a bank statement,
invoices and annual accounts and Inland Revenue and national
insurance records. You will be responsible for giving us the
proof we need. If you delay in sending in a claim to us it may
make your claim harder to confirm. It could also lead to a
delay in paying your claim or not paying your claim at all. If
we want you to have a medical you must have one, or we may
refuse to pay your claim. We will pay any costs involved for
the medical.
We will pay the benefit when we receive satisfactory evidence
of your entitlement to claim. Throughout the period for which
you claim under this contract we will need you to provide
evidence of your disability or unemployment. We will not pay
benefit for any period of disability or unemployment for which
you do not provide evidence. We may ask you to produce this
certificate as proof. Once we have accepted a claim, we will
pay your benefit for the month passed.
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